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Frequently Asked Questions

Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

 

Commercial Cleaning

The best way to clean fingerprints from conference table is by using a little bit of dish soap on a damp rag and then dry it up right away.

The best way to remove coffee stains from carpets is to apply soapy water in the affected area, then take a dry cloth and blot the affected area working from the outside in. You can apply the solution as many times as needed but remember to never soak the affected area completely.

The best way to remove odors from dishwashers is fill the bottom layer with bleach and then run the dishwasher for a full cycle. Remember to never have any kitchen items inside when performing this.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

The best way to clean a keyboard is by using the can of air spray to get underneath all the keys. Then wipe top of keyboard with a disinfectant spray on a towel to remove germs.

The best way to remove rock salt from carpet is first to use a broom to sweep the area and loosen up any pieces. Then vacuum the area to get it all up..

The best way to remove lime stains from a toilet is to use a pumice stone.

The best way to clean elevator doors is put a small amount of baby oil onto a dry cloth, then spread it onto the surface going back and forth with the grain of the stainless steel. Once evenly spread, go over it again with a new dry cloth to buff it in and make the surface really shine nicely.

The best way to clean glass in office is simply using Windex and paper towels.

The best product is to use no product at all. Many leather cleanings contain alcohol which dry the leather out. To clean leather furniture just use a warm damp cloth and rub gently.

The quickest way to edge carpets in a building is by simply using the edging attachment tool on your vacuum. It will get as close to the side as possible and if done regularly will be very simple and easy to do.

Scheduling Questions

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.